 [Taken from actual emails. . .]
OUTSTANDING!!! The right part for the right price. My son's iPod us up and running again. -Davis
You guys are great! Your web site helped me find which ipod I have and Alycia was a great help over the phone. She helped me order the lcd screen and the installation was a snap I watched your video fixed the screen in less then 10 minutes. The Ipod works great. Thanks again. -Harold
I received and installed the ipod battery. Thank you for the extremely prompt delivery. I will do business with you again. -Aisan
You guys rock, thank you so much! -Jen
My shattered ipod lcd is as good as new. I had a perfect experience with you. My ipod was returned in less than a week. I would strongly recommend you to anyone. Thank you for your excellent service. -Dana
Thank you for your great customer service. -Alireza
I received my returned, repaired iPod promptly; in great operating condition! Many Thanks! I'll use your services in the future, and recommend you to other iPod users. -Paul
I just wanted to take a moment to compliment you on your fine service. When I received my screen replacement kit, I soon realized I was way in over my head and decided it was best to return the screen and iPod for a professional installation. When I telephoned your offices to indicate that I wanted to send my iPod in, the young lady who answered the phone was extremely helpful and friendly. And, frankly, this quality is quite rare these days. I commend you! Thank you. -Kathleen
Just wanted thank you for your quick and very courteous service! We received the repaired IPOD in a fast amount of time and per my teenage daughter…works great!! (the headphone jack was replaced/installed by you folks) All set!! She is happy! (we got her some new headsets too and they sound wonderful. Thanks again!!! -Lori
I got it a few days ago. It works great. My old friend is revived. Thanks for great work and quick service. VERY IMPRESSIVE. -TJ
Thanks for the ipod mini battery. Instructions were easy to follow and so far, in the first minute, my ipod has more power than it had with the old battery. Fast delivery, good packaging, good tools enclosed for the job. Thanks. -Alissa
Just wanted to say thanks, parts worked perfectly! fast shipping . Now it looks like new again, my son gave it a rough two years! thanks again. -George
I just want to say how happy we are with your service. When the ipod returned with a new LCD screen the hold button wasn't working. You fixed that too, without any additional cost. Return response was quick and work professional. Thanks for making this process seem so much less painful than anticipated. -Deb
THANKS! It work great. Thank you for being honest also. Apparently I over paid you, and you returned a check to me. You could have said that it was the amount that I sent in and I would not have been any wiser. This means a lot to me that I know that I am dealing with honest people. I will ALWAYS send on of our 6 (total for my family) iPods back to you if work needs done. Once again you will have all of my business, now and forever. -Ken
Thanks for the speedy service...you guys rock!!! I will definitely recommend you folks to friends and family. -Brian
I received my iPod in the mail last week and it works great. It looks practically new. I was worried about buying offline but you saved me a good sum of money and it was fast and easy. Thank you -Gaylen
I received my Ipod Thursday afternoon, 1 week after mailing it to you. I was very impressed with the speed and price of your service. -Phil
Just a note of thanks to you folks for doing a great job fixing my son's IPod 3rd generation. And your shipping back was perfect. I appreciate your reliability and will use you again, when I need help with a damaged IPod. -Mark
Now that's what I call service!!! I should have had you do it in the 1st place. At 84, my hands are getting too shaky for fine work. Thanks again.
-Bob
Thank you for this service! I love your website and found it easy to use and helpful. I just ordered a part to fix my nano, 2nd gen. and am looking forward to it! I literally could not find anywhere else to go. Apple doesn't return your same unit and you lose everything on it,so thank you for offering this service. Thank you, thank you. -Amy
Thanks for the great customer service you have given me. I will recommend this company to all my co workers at the school district that I work for. Thanks again.
-Freddi
This 40 year old mom just successfully replaced her ipod battery!!! Thanks a bunch- I'm so happy that I don't have to part with my beloved mini! -Mary Ann
Just wanted to let you guys know that thanks to you, I was able to save my daughter's ipod...and myself quite a bit of cash. Great job. Oh, and without the videos, life would have been MUCH more difficult. Great job! indispensible! -Steven
Wow!! I am totally stunned and impressed that you emailed me back - and with helpful information!! I can't tell you how hard it was to find intelligent, helpful people willing to listen, much less respond. Someone out there in cyberspace still understands the importance of customer service!! Thank you! -Julie
Again, in terms of service, price and being nice, you guys rock! -Jonathan
I'm the guy who picked up the 5th generation screen today. Just finished putting it in using your video as a guide. Everything went well and my son is happy again. Thanks for all the advice. You folks will always receive my highest recommendation. -Jim
Just wanted to write and thank you guys. I ordered my screen and face plate from you and it was here in two days. Put it in and everything worked great. Good instructions. Best price, nice people to talk to. Can't ask for anything more. Thanks again. -Kris
Hi i really like ur website.!.it helped me out alot!!!.thanksz!!. -William
Thanks so much for your quick and expert response. Very much appreciated. -Dennis
I've got my iPod back a couple of hours ago, it works great and my music is safe. Thank you very much. If someone near me has an iPod problem I'll recommend to call DigiExpress. - Nuren
I felt a little uneasy buying over the internet but I gave it a try with you guys. my battery arrived in the time stated, installation was just as the instructions you sent said! all in all, very satisfied. I would recommend any one to buy from digiexpress. thank you thank you thank you. my ipod is now working all day 'n more not just 30 minutes. I guess the next thing on order will be a lcd then my ipod will be like new. thank you again! - Paul
I didn't think it would be so easy, quick and cheap to replace the battery, LCD screen and face plate on my daughter's iPod. Apple wanted $130 just for the LCD, and I did all three items for less than $80. You folks are incredible. In a sick sorta way, I wish I had more busted iPods to fix! - J
Thank you so much for sending me the parts so quick and with instructions!! The last time I tried to fix my ipod the place sent me a battery with an air bubble in the wrapping and it ended up breaking my screen and shorting out. I will buy parts from you from now on, thanks again!! -Nate
Worked great!!! Saved my iPod! You guys rock! -Brian
Thanks for the excellent job on my daughter's IPOD! Thanks! -Greg
I bought a LCD and opener tools from your site. Very good prices and quick delivery. I changed the LCD for my 80GB Classic from watching this video, it was very easy to follow and informative. THANKS!!!! Hardest part by far is getting it open! -Aaron
You guys have be great to work with. I'll refer people to you who are in need of your services. -Carolyn
I just want to tell you that you guys rock!!!! The Apple Store told me that my Ipod LCD screen was cracked and couldn't be repaired. You guys fixed it quickly, professionally and for a reasonable price too! Thanks for your great customer service and I will recommend you to every Ipod owner I know.
-Fran
Thank you for sending the battery so quickly and providing everything we I needed to complete the replacement process including a great video. I am one very satisfied client and will share your site with others.
-Ross
Thank you so much! You guys are the best. Great work, great prices, and unparalleled customer support. I will definitely be telling ANYONE I know who encounters Ipod problems to send them to you!! Again, thank you so much!
-Kevin
Thanks so much for having my part in stock!!I am back on the highway with my ipod.Now for the story.I dropped it off my motorcycle while going 60mph. BestBuy said it couldn't be repaired.THEY LIED!! I did buy another one thinking the worst. I now have a great 80gb and a new 160gb.Thanks for the super fast shipping also.!@#$%^ if only I of known of digiexpress first!!!! Thanks again,
-Dale
I just got my ipod back and i want to thank you for your prompt and curtious service.you are very honest about your repairs and i will recomend you if any of my friends need work on there ipods.
-Joe
Thank you for your great service. My ipod turned out to be more damaged than was worth fixing. It is so nice to work with a company that is so fair, honest and professional. Thank you again!
-Cheryl
T hanks again for the good work and fast shipping. I will definitely send more stuff your way. -Jeff
Received it and THANK YOU THANK YOU THANK YOU!!! My daughter is ecstatic to have her ipod back and I wish I would have had you install the first two parts to begin with!
Thanks again!
-Tricia
Thanks, I got my ipod back and it works great. Thanks for excellent job and service. -Molly
I decided to use digiexpress to purchase my 5g LCD screen after waiting over a month for another company to send one out that was "backordered" (I had to cancel that order). I received my part from DigiExpress very quickly, and it worked just as it should have. Installation was less than 20 minutes. Thanks for being so efficient, sending my order out so quickly. - Nicholas
Just to let you know the iPod works GREAT! Thanks for your excellent and prompt service. - Greg
I just wanted to give you some feedback. I took my IPOD in to the Apple Store for repair. Since it was out of warranty they just wanted to give me a 10% discount on a new IPOD in exchange for mine. They told me that a battery kit was $70+ and that they also thought I had hard drive problems. I visited your web site for the FAQ and thought that I just had a battery failure based upon the symptoms your web-site described. I called your company and they (Mike) told me which battery kit to order. I ordered on line and received the kit in two days. I installed the new battery pack and charged the battery for 6 hours and now it is working great. I just wanted to thank you for all your help and now I have a working IPOD and it only cost me less than $23 including shipping and handling. THANKS!!! -Jim
I just wanted you to know that I'm so impressed with your service, you guys friggin rock! and I'm telling everyone I know to go nowhere else! Fast says it all! -Toby
You guys really are the best in customer service! I wil definitely be shopping with you guys again! You dont see many companies like you guys anymore. Thanks alot, I really appreciate it! -Austin
I just received my iPod, 1 to 3 days ahead of when promised. I am highly appreciative of the way you rushed this back, better than ever. I have been promoting your company to everyone I know, and intend to blog about this experience. -Michael
Just wanted to thank you again....my daughters iPod is working great....I've already passed your name on to several people...THANK YOU -Donna
We received my sons iPod and it works great, thanks for fast prompt and courteous service we will tell my sons friends about you guys. Again thanks and excellent job. -Joe
Just got the iPod back in the mail today, and it sounds great. Now it seems to be like new. You all did a great job. Thanks again. -Bill
Received my parts (display and battery) very quickly! After discovering the "secret" for opening the case, replacement of parts went very quickly and easily, thanks to explicit instructions. I'm back in the music business! -John
I was able to replace my daughter's 30 GB Video Ipod battery and earphone jack in about one hour. It could have been faster but I was just extra careful. It is now working with no problems. -Albert
I just wanted to thank you for your service. It is the best I've seen by far . -Tracy & Brian
I have received my package on time and I must say that the careful packaging and consideration is greatly appreciated. Everything worked well and my iPod is better than ever, keep up the good work.. -Andy D.
Add me to the list of satisfied customers. I was skeptical that for such a low price I could have a working iPod again. I followed your directions and couldn't be happier! -Mike K.
I installed the battery per the instructions. The battery works fine. Thank you for the wonderful service. -Joe and Rene'
HI MY IPOD WAS RETURNED AND YOU DID A GREAT JOB, I LOVE IT.. I WILL RECOMMEND YOU WHENEVER I CAN -FRANK
This may sound kind of lame, but as you may be aware, many companies thrive because of good customer service. Well, you guys not only have awesome customer service, but your prices are inexpensive - significantly low prices compared to other sites. The cheapest LCD screen I could find was 79 bucks. Thanks to you guys, I was able to purchase a new one and save a lot of money. -Conor M.
I ordered a lcd replacement from you, and i have to say at first i was a little skeptical about replacing it on my own... but with your instructions and a lil bit of confidence i did it with no problems. Thanks so much, you all saved me a lot of money plus it was shipped so fast... and given me bragging rights to fixing a lcd screen on my ipod. once again thanks so much.
-Mark R, Austin TX
I finally got around to installing the iPod Mini battery that you sent me last week. The whole process took < 15 minutes. The iPod was getting only 1-2hrs of battery life before the replacement. I've had the iPod running constantly for the past 7hrs 45 minutes and it is still going. I've already recommended you to several co-workers.
- Chris, Naples FL
Hi just wanted to say thank you for the fastest shipping I have ever got from the states!!! My new mini ipod battery was replaced with help of my brother in-law in 5mins and my beloved ipod is back to life making my bus rides to work happy again, THANKS SO MUCH!! P.S I am spreading the word about your great company...
- Julia, Sydney Australia
Thank you. I've just changed my LCD screen and I'm very pleased with the outcome. It was quick and simple.
- Guy, Alexandria VA
I installed the LCD screen that you sent me and it worked like a charm. My 14 year-old thought I was a magician. Now he can listen/watch his iPod on his bus trips to his away-high school basketball games. Thanks again for the good service.
- Garry, South Bend IN
Thanks for the quick response! Got to let you know that you were not the first company I tried to contact. You were the only that one that responded. Maybe some companies don't care about a small sale. They go on my "NO BUY" list. You'll go in my FAVORITES. I'll be watching the mail for the battery, and thanks again and Happy New Year.
- Arthur, Macon GA
I just wanted to thank you for the excellent instructions for installing the new battery in my iPod Nano. I was done in a half hour. I can already tell that the battery life of this new battery is much better than the one that came with my iPod.
- Ron, Everett WA
Dang you guys are fast...too bad I picked a four day weekend to get my iPod shipped to me. Thanks for the service...I look forward to seeing my screen.
- Josh, Sioux Falls SD
You guys rock! Low prices and easy to follow instructions. Thanks a million!
- Melissa, Hollywood CA
Thanks, installed it yesterday, works great !!!
- Krissy, New York NY
I received the battery and it works great. I will keep your e-mail and website on file as I am sure my friend' ipods will need your services as well. Thanks again!
- Hobart, Kew Gardens NY
I received my battery this morning. Thanks again for taking care of this. I will definitely recommend you guys to others.
- Brian
Thank you very much for your reply, I'll be sure to send my friends and family to your website for future purchase and repairs. Thanks again for all of your help. Cheers.
- Khaled, Boston MA
Got my 3g battery today and installed it in ~12 minutes. Great job guys!
- Ted, West Hartford CT
YOUR SERVICE IS AMAZING. IF YOU NEED A GREAT REFERRAL-I'D BE GLAD TO.
- David, Reading PA
This is just a sample…always adding more!!!
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