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Conditions of use:
Welcome to DigiExpress.us. Use of and purchase from our website is subject to the following Terms and Conditions and also our Policies. Purchasing a product or service from DigiExpress, is considered acceptance of these terms, conditions and policies set forth herein.

Guarantee of Repair:
DigiExpress makes no guarantees of repair. At DigiExpress, we value providing our customers with a cost effective repair solution, unfortunately under certain circumstances this may not be possible. If we determine that your device can not be repaired cost effectively, we will ship your device back to you and refund any unused parts purchased for the repair. 

Standard Repair Turn Time:
DigiExpress makes every effort to complete repairs as quickly as possible, usually within 2-3 business days, however due to the numerous factors involved in repairing an electronic device, we can not guarantee a turn time on any standard repair order. 

24hr. Express Repair Service:
We will complete your repair within 24hrs of your final processed order payment on any business day or the service fee is free. 24hr express service excludes: Weekends, holidays, special order parts and parts unavailable due to market conditions, in these cases we will gladly refund the extra cost of the express service and complete your order as a standard repair.

Parts Purchased Elsewhere (Outside Parts):
Our technicians will not install parts from other suppliers. If you supply parts from another retailer, they will not be used for your repair at DigiExpress.

Logic Board Issues:
Problems with a device's logic board or 'main board' are not always immediately apparent and may require the installation of one or more parts before this issue is discovered. Once a repair attempt has been made on a device with a damaged logic board, the device may; function like it did before, function intermittently, or no longer function. Attempting to repair an electronic device carries this inherent risk.

Unable To Test:
If upon arrival to our facility your device is in a damaged or disassembled condition such that we can not fully test its functionality, or the device is passcode locked and no passcode is given, DigiExpress will not accept liability for any component or function, that is not included in the repair. Only the parts and service listed on the invoice are eligible for any warranty or guarantee herein.

Previously Damaged Condition:
In many cases DigiExpress can not restore a device to a 'previously damaged' condition if a repair attempt is unsuccessful. In addition, DigiExpress can not guarantee that a device will return to partial functionality after a repair attempt has been made. 

Electronic Communications:
When you visit DigiExpress.us or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at our sole discretion.

Typographical Errors: 
DigiExpress is not responsible for typographical errors. DigiExpress reserves the right to cancel any order you have placed if there was a typographical error concerning the pricing or availability of any item you ordered when you placed the order.
 DigiExpress attempts to be as accurate as possible, however, DigiExpress does not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. If a product offered by DigiExpress is not as described, your sole remedy is to return it in unused condition. 

Accidental Damage:
We take great care in the handling and repair of every device, however if accidental damage should occur while in our care we will compensate you for the fair market value of the device as it was received. This value will be calculated using value estimating websites such as, but not exclusive to, Gazelle.com. You will receive a refund of your order back to the original payment source, plus the balance (if any) of the fair market value minus your order refund in a check. Total compensation will not exceed the fair market value of the device.

Broken Glass:
Devices shipped to DigiExpress with broken glass parts (digitizer, screen assembly, back cover, etc.) may be returned without these parts if the repair is refused or unsuccessful. For safety reasons, DigiExpress will not ship any device containing parts with broken glass if these parts were removed for repair or have pieces of glass missing. In addition, DigiExpress' technicians will not install parts that include broken glass in any device.

Return Repair:
If you encounter a problem with your device within 90 days of receipt, we will repair or replace the any part(s) purchased from DigiExpress at no charge. If another issue is found that we overlooked in the initial repair, there will be no labor charge, however you will have to pay for the part(s) necessary for the repair. If an issue unrelated to our repair is discovered, normal repair rates apply. Note: If there are signs of physical damage or moisture damage, the warranty is void and the repair will be treated as a new order. We do not send valet boxes for return repairs. We will pay the return shipping after the repair is completed.


DigiExpress is not liable for any lost data during repair. Please backup your data prior to sending in your device for repair. In some cases it is possible to transfer your data to a new hard drive, please ask a DigiExpress representative about this service.

Abandonment Policy:
Any device or accessory left at our repair center longer than 60 days without communication will be considered 'abandoned' and will become our property.
We make numerous attempts to contact our customers about the status of their orders, however ultimately it is the customer's responsibility to communicate with DigiExpress about their order. We usually send a diagnosis report via email within 72hrs of receipt of an device, if you do not receive this email please check the spam folder of your email program or call 1-800-440-4693 for your diagnosis results.

No Changes to the Agreement: 
No DigiExpress employee or agent has the authority to vary any of the terms and conditions governing any transaction.

Product/Service Changes: 
DigiExpress may make changes to any products or services offered online, or to the applicable prices for any such products or services, at any time, without notice. The information provided online with respect to products and services may be out of date, and DigiExpress makes no commitment to update the information provided online with respect to such products and services.

Access online:
DigiExpress reserves the right to do any of the following, at any time, 
without notice: (1) to modify, suspend or terminate operation of or access to its online pages, or to any portion of its online site, for any reason; (2) to modify or change its online pages, or any portion thereof, and any applicable policies orterms; and (3) to interrupt the operation of its online site, or any portion thereof, as necessary to perform routine or non-routine maintenance, error correction, or other changes.

Unenforceable Terms:
If any of the aforementioned terms are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such term shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the term, so that the terms shall remain in full force and effect.

DigiExpressí failure to insist on or enforce strict performance of this Agreement shall not be construed as a waiver by DigiExpress of any provision or any right it has to enforce these policies, nor shall any course of conduct between DigiExpress and you or any other party be deemed to modify any provision of these terms.

Data Protection:
You agree and understand that it is necessary for DigiExpress to collect, process and use your data in order to process sales, perform service and confirm compliance with applicable laws. DigiExpress will protect your information in accordance with DigiExpress Privacy Policy.

Complete Agreement; Force Majeure:
This Agreement governs service transactions accepted by DigiExpress. No other oral or written terms or conditions apply. DigiExpress does not authorize any variance or modification of this Agreement.

DigiExpress is not responsible for any failures or delays in performing service or delivering your product or a replacement product that are due to events outside DigiExpressí reasonable control.

Change Terms: 
DigiExpress reserves the right to change this Agreement at any time.


Diagnosis and Repair Service
This is our 'bench fee' or minimum service fee. It covers both the diagnostic service and labor to work on your device. This fee is non refundable once a diagnostic report has been rendered.
Add Installation Service
Similar to our 'Diagnosis and repair service', this is our minimum service fee for attempting installation of parts in your device. This fee is non refundable once an installation attempt has been made.
Pulled Parts
The parts removed from a device during a repair. These damaged parts become our property and will be discarded.
Cost Effective Repair
A total repair cost that does not meet or exceed the replacement value of the device.
Partially Damaged Condition
The original damaged condition before a repair attempt has been made by DigiExpress.