Conditions of use:
Welcome to DigiExpress.us. Use and purchase from our website is subject to the following
conditions and "Terms". If you visit or shop at DigiExpress.us, you accept these conditions.
Electronic Communications:
When you visit DigiExpress.us or send e-mails to us, you are communicating
with us electronically. You consent to receive communications from us
electronically. We will communicate with you by e-mail or by posting
notices on this site. You agree that all agreements, notices,
disclosures and other communications that we provide to you
electronically satisfy any legal requirement that such communications be
in writing.
Account:
If you use this site, you are responsible for maintaining the
confidentiality of your account and password and for restricting access
to your computer, and you agree to accept responsibility for all
activities that occur under your account or password. We reserve the right to refuse service, terminate
accounts, remove or edit content, or cancel orders at our sole
discretion. Product Descriptions:
DigiExpress attempts to be as accurate as possible, however, DigiExpress does
not warrant that product descriptions or other content of this site are
accurate, complete, reliable, current, or error-free. If a product
offered by DigiExpress is not as described, your sole remedy is to
return it in unused condition.
Repair Turn Time:
DigiExpress makes every effort to complete repairs as quickly as possible, usually within 2-3 business days, however due to the numerous factors involved in repairing an electronic device, we can not guarantee a turn time on any order.
Logic Board Issues:
In many cases, problems with a device's logic board or 'main board' are not immediately apparent and may require the installation of one or more parts before this issue is discovered. Once a repair attempt has been made on a device with a logic board issue, the device may; function
just like it did before, function intermittently, or not function at all. This
is not due to the repair, but due to the nature of a logic board issue. Sending your device to DigiExpress carries this inherent risk.
Guarantee of Repair:
DigiExpress makes no guarantees of repair. At DigiExpress, we value providing our customers with a cost
effective repair solution, unfortunately under certain circumstances this may not
be possible. If we determine that your device can not be repaired cost effectively, we will ship your device back to you and
refund any unused parts purchased for the repair.
Previously Damaged Condition:
In many cases DigiExpress can not restore a device to a 'previously damaged' condition if a repair attempt is unsuccessful. In addition, DigiExpress can not guarantee that a device will return to partial functionality after a repair attempt has been made.
Broken Glass:
Devices shipped to DigiExpress with broken glass parts (digitizer, screen assembly, back cover, etc.) may be returned without these parts if the repair is refused or unsuccessful. For safety reasons, DigiExpress will not ship any device containing parts with broken glass if these parts were removed for repair or have pieces of glass missing. In addition, DigiExpress' technicians will not install parts that include broken glass in any device.
Return Repair:
If you encounter a problem with your device within 30 days of receipt, we will repair or replace the any part(s) purchased from DigiExpress at no charge. If another issue is found that we overlooked in the initial repair, there will be no labor charge, however you will have to pay for the part(s) necessary for the repair. If an issue unrelated to our repair is discovered, normal repair rates apply. Note: If there are signs of physical damage or moisture damage, the warranty is void and the repair will be treated as a new order. We do not send valet boxes for return repairs. We will pay the return shipping after the repair is completed.
Data:
DigiExpress
is not liable for any lost data during repair. Please backup your data
prior to sending in your device for repair. In some cases it is possible
to transfer your data to a new hard drive, please ask a DigiExpress
representative about this service.
Abandonment Policy:
Any
device or accessory left at our repair center longer than 60 days
without communication will be considered 'abandoned' and will
become our property. We make numerous attempts to contact our customers about the status of their orders, however ultimately it is the customer's responsibility to communicate with DigiExpress about their order. We usually send a diagnosis report via email within 72hrs of receipt of an device, if you do not receive this email please check the spam folder of your email program or call 1-800-440-4693 for your diagnosis results.
Terms:
Diagnosis and Repair Service
| This is our 'bench fee' or minimum service fee. It covers both the diagnostic service and labor to work on your device. This fee is non refundable once a diagnostic report has been rendered.
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Add Installation Service
| Similar to our 'Diagnosis and repair service', this is our minimum service fee for attempting installation of parts in your device. This fee is non
refundable once an installation attempt has been made.
|
Pulled Parts
| The parts removed from a device during a repair. These damaged parts become our property and will be discarded.
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Cost Effective Repair
| A total repair cost that does not meet or exceed the replacement value of the device. |
Partially Damaged Condition
| The original damaged condition before a repair attempt has been made by DigiExpress.
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