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Customer Comments...
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OUTSTANDING!!! The right part for the right price. My son's iPod us up and running again.-Davis----------------------VERY IMPRESSIVE!I got it a few days ago. It works great. My old friend is revived.Thanks for great work and quick service. -TJ ----------------------THANKS! It work great. Thank you for being
honest also. Apparently
I over paid you, and you
returned a check to me.This means
a lot to me that I know
that I am dealing
with
honest people. I will
ALWAYS send our iPods to you if work needs done. You will have all of my
business, now and forever.-Ken----------------------Thanks so much. I can't
help but wish that there
were more
businesses
that operate like yours.
I assure you that I will be singing
your praises
to all my Pod-pals. -John----------------------Thanks again. I am
very happy with my iPod.
It is a rare thing to do
business with a company and be this satisfied. -John----------------------I want to thank you for
your excellent service.
It is prompt and the price
is
very reasonable.I am
very grateful and will
enthusiastically
recommend
DigiExpress
to others.
-Ron---------------------I wanted to take the
time to commend
you on your phenomenal
service and
prices. I ordered a
headphone jack and
faceplate which cost
about 1/3 of the price
the Apple store was
going to charge
me to fix my
iPod.
The necessary tools
needed to fix it are
included and replacing
the parts was fairly easy.
You guys revitalized
my iPod and it now
looks
and plays like new.
Thank you very much!!!
-Marcus
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Home > Repair Policies
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DigiExpress is not liable for any lost data during repair. Please backup your data prior to sending in your iPod for repair. If your iPod needs a new main electronics board, your iPod may have to be restored to complete the repair. If your iPod needs a new hard drive, your data will be lost. In some cases it is possible to transfer your data to a new hard drive, please ask your DigiExpress representative about this service.
Our techs make every effort to repair each and every iPod quickly and cost effectively, however sometimes parts are in short supply which can slow the repair process.
The iPod Nano 3rd generation will usually need a new back plate once they are opened, we offer a discount for these parts since they are necessary to complete the repair.
Please only send the iPod, your invoice and contact information when sending an iPod in for repair. Please do not send any accessories or cables. If you send the iPod in its original box you may not get the box returned to you.
Our techs are on site Monday thru Friday, our tech department is closed on the weekends.
Once a repair is completed, the parts used for the repair are non-refundable and any further repairs, installations or removal of parts at the customer's request will incur an additional technician fee.
Abandonment Policy: Any iPod, iPhone or accessory left at our repair center longer than 45 days waiting for payment or response will be considered "abandoned" and will become our property.
We usually send a diagnosis email within 72hrs of receipt of an iPod, if you do not receive this email please check the spam folder of your email program or call 1-800-440-4693 for your diagnosis results.
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