Where do I send my iPod, iPhone or iPad for service/repair?

 
Will I lose my songs I have on my iPod when installing a new battery or LCD?

No, this will not erase any of the songs on your iPod! Removing the battery and/or LCD will not affect your songs, because the songs are on a hard drive or in flash memory. The songs on your iPod are also on your computer (PC or Mac) in a program called iTunes. So you can always just re-download the songs from iTunes to your iPod.

What happens if I purchase a battery or LCD kit and have difficulty installing it?

As long as you haven’t done any serious damage to your iPod, don’t worry. Just send us the iPod, the parts you ordered, and a check or money order for $31.75, and we'll finish the job for you.

Do you do general iPod repairs?

Yes, not only do we install the items that we sell -- batteries, LCD screens, and other parts, but we can help with most iPod problems.

What happens if you discover some other problem with my iPod?

We will let you know immediately if there is another problem preventing us from completing the repair.

I've had my iPod over a year now, and my battery only lasts up to an hour. Should I replace it or wait until it doesn't take a charge anymore?

Well there's no harm in letting your battery run down all the way - it won't leak or damage your iPod. But if it were our iPod, we'd replace it, as an hour isn't much time to listen to music.

I am unable to get the blue tool into the slot to open up the case. The fit is too tight. What do I do?

Sometimes the fit is very tight, especially if the iPod has been dropped or warped a bit. Don't use a metal screwdriver, as you will scratch and possibly damage the frame. Keep trying - we have never found an iPod that we couldn't open! Try running the edge of the tool around the iPod until you find a spot where you can slip it in. Some people have found that a medium-weight nylon guitar pick works well too.

If you really can't get it open, we can do the replacement for you. Just send us your iPod, the parts, and a check or money order for $31.75, and we'll finish the job for you.

I followed your instructions for replacing my iPod's LCD screen, but now there are some problems with the display. What can I do?

We've found that some iPods will act a bit strangely after an LCD replacement, probably as a result of all the disconnecting and reconnecting that you just did. So if you notice anything unusual (say, odd characters on the screen, or an error message, or a dim or flickering screen), just turn the iPod off, fully charge the battery, and turn it back on. If that doesn't work, reset it. This will generally clear any unusual behavior.

The most common cause for LCD screen problems, especially a blank (white) screen or a dead (black) screen, is that you have not fully attached all the wires and ribbon cables and the screen is not getting a good signal from the iPod. You can fix this by opening up the iPod, checking all the connections, and making sure that all the wires and ribbon cables are fully inserted and all locking tabs are locked in place. Refer back to the directions you followed when doing the install.

Do you buy broken iPods?

Yes, we generally pay $30 to $50 for an iPod, as long as it's a reasonably late model (Video, Classic, Touch) and is in reasonably good condition (it hasn't been crushed). Email us and tell us what you've got, and we'll let you know what we're willing to pay.

What forms of payment do you accept?

We gladly accept Paypal, Google Checkout, Visa, Mastercard, Discover, American Express, Checks and Money Orders.

How do you ship to...

United States: First Class (3-5days), USPS Priority Mail (2 to 3 days) or Express mail (1-2 days).

All Other Countries: We ship via USPS International Air Mail Post or International Express. It's very inexpensive and reliable.