How do I send my iPod in for service/repair?

 
Will I lose my songs I have on my iPod when installing a new battery or LCD?

No, this will not erase any of the songs on your iPod! Removing the battery and/or LCD will not affect your songs, because the songs are on a hard drive or in flash memory. The songs on your iPod are also on your computer (PC or Mac) in a program called iTunes. So you can always just re-download the songs from iTunes to your iPod.

What happens if I purchase a battery or LCD kit and have difficulty installing it?

As long as you haven’t done any serious damage to your iPod, don’t worry. Just send us the iPod, the parts you ordered, and a check or money order for $30, and we'll finish the job for you. If it turns out that your iPod is broken and cannot be fixed, we will send it back to you, or offer to purchase the iPod and use it for parts.

What do you mean by "Lifetime Warranty"? Will you replace the battery or LCD after 20 years of use? How do you determine if the battery or LCD needs to be replaced under the warranty?

If the DigiExpress battery or LCD you purchased ever wears out or malfunctions, just mail it back to us with a copy of your original invoice and we'll mail you a new one. Replacements are free however you are responsible for the shipping costs and installation.

Do you do general iPod repairs?

Yes, not only do we install the items that we sell -- batteries, LCD screens, and other parts, but we can help with most iPod problems.

I just ordered a battery or LCD replacement, how do I send you the iPod?

Valet Installation - We send you a "valet box" with postage already included, and you use that to send your iPod back to us.

Basic Installation - You ship your iPod to use using your own packaging and shipping method.

Please send your iPod to:

DigiExpress
Attn: Tech Services
122 Kerr Rd.
Bldg 1, Suite 100
New Kensington, PA 15068

What happens if you discover some other problem with my iPod?

We will let you know what we've found out and whether we can fix it or not. If we can fix it, we will. If not, you can either have us return the iPod to you as is, or we may purchase it from you.

I've had my iPod over a year now, and my battery only lasts up to an hour. Should I replace it or wait until it doesn't take a charge anymore?

Well there's no harm in letting your battery run down all the way - it won't leak or damage your iPod. But if it were our iPod, we'd replace it, as an hour isn't much time to listen to music.

I am unable to get the blue tool into the slot to open up the case. The fit is too tight. What do I do?

Sometimes the fit is very tight, especially if the iPod has been dropped or warped a bit. Don't use a metal screwdriver, as you will scratch and possibly damage the frame. Keep trying - we have never found an iPod that we couldn't open! Try running the edge of the tool around the iPod until you find a spot where you can slip it in. Some people have found that a medium-weight nylon guitar pick works well too.

If you really can't get it open, we can do the replacement for you. Just send us your iPod, the parts, and a check or money order for $30, and we'll finish the job for you.

How do I know if I have a bad battery, and not some other problem?

You probably have a bad battery if any of the following things are true:

1. When you plug the iPod into a charger, the charging symbol shows in the upper right corner of the screen.
2. The iPod works fine when it's connected to a charger.
3. When you disconnect it from the charger, it fails, sometimes with a battery symbol.

I installed the battery using your instructions. The battery installed perfectly and charged without a problem. It shows "fully charged" when I plug in the charger. However, I can not switch off the "Hold" button. Therefore, I can't use any of the controls. Any suggestions?

It sounds like you closed up the iPod with the Hold button in the wrong position. It has to match up with the other part (see instructions that we sent you). Try taking it apart, look carefully at the Hold button and the other part, and match them before reassembling the iPod.

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I followed your instructions for replacing my iPod's LCD screen, but now there are some problems with the display. What can I do?

We've found that some iPods will act a bit strangely after an LCD replacement, probably as a result of all the disconnecting and reconnecting that you just did. So if you notice anything unusual (say, odd characters on the screen, or an error message, or a dim or flickering screen), just turn the iPod off, fully charge the battery, and turn it back on. If that doesn't work, reset it. This will generally clear any unusual behavior.

The most common cause for LCD screen problems, especially a blank (white) screen or a dead (black) screen, is that you have not fully attached all the wires and ribbon cables and the screen is not getting a good signal from the iPod. You can fix this by opening up the iPod, checking all the connections, and making sure that all the wires and ribbon cables are fully inserted and all locking tabs are locked in place. Refer back to the directions you followed when doing the install.

Do you buy broken iPods?

Yes, we generally pay $20 to $30 for an iPod, as long as it's a reasonably late model (4th gen, Video, Nano or Mini) and is in reasonably good condition (it hasn't been crushed). Email us and tell us what you've got, and we'll let you know what we're willing to pay.

What forms of payment do you accept?

We gladly accept Paypal, Visa, Mastercard, American Express, Checks and Money Orders.

We'll wait for your check to clear, then ship your order.

How do you ship to...

United States: First Class (3-5days), USPS Priority Mail (2 to 3 days) or Express mail (1-2 days).

All Other Countries: We ship via USPS International Air Mail Post or International Express. It's very inexpensive and reliable.  

How can I get in touch with you?